Terms & Conditions

1. Definitions

1.1. In these Terms & Conditions, the following terms shall have the meanings set forth below:

  • Website Administration - PRIME2KEY or prime2key.com – refers to the company GAMEKEY LIMITED, registered under the laws of Cyprus, with Company Registration No. HE 463406, and its registered office located at Arch. Makariou III, 1, MITSI BUILDING 3, 3rd floor, Flat/Office 310, 1065, Nicosia, Cyprus, email: [email protected];
  • Terms & Conditions or Agreement - a public offer of the Site Administration to conclude a licence agreement for the purchase of goods by remote method.
  • User - a person who has access to the Site via the Internet.
  • Goods/ Products - licences (activation keys) of computer games and other digital goods, information about which is presented on the Site.
  • Order - the User's request to receive the Goods, executed in accordance with the requirements of the Site.
  • Site - the Internet site located at https://prime2key.com/ .
  • Parties - the User and the Website Administration.

1.2. References in these Terms & Conditions to singular terms shall include the plural, and vice versa. References to any gender shall include all genders.

2. Acceptance of Terms & Conditions

2.1. By using the Platform, the User agrees to be bound by and accept these Terms & Conditions in their entirety, without modification.

2.2. The User confirms that they have the legal capacity to enter into binding agreements under the laws of their country of residence and that no applicable laws restrict or prohibit their use of the Platform.

2.3. PRIME2KEY reserves the right to amend or update these Terms & Conditions at any time. Changes will not affect rights acquired under the previous version of the Terms & Conditions.

2.4. Users will be notified of any changes to the Terms & Conditions via the Platform.

2.5. The revised Terms & Conditions will be effective fourteen days following their publication on the Platform. For new users, the version valid at the time of registration is applicable.

2.6. If a User does not accept the revised Terms & Conditions, they must cease using the Platform.

3. User Account

3.1. Creating a User account on PRIME2KEY and accessing the Platform’s features are free of charge, subject to compliance with these Terms & Conditions.

3.2. To utilize the Platform's features, individuals must register by completing the registration form available on the Platform.

3.3. Each User is permitted to maintain only one account on the Platform.

3.4. Users must have an internet-enabled device and an up-to-date web browser to access the Platform.

3.5. During registration, Users must provide a valid email address and create a secure password.

3.6. Upon successful registration, Users will gain access to their personal account.

3.7. Users must ensure that their email address is always up-to-date and valid, and they are obligated to promptly update it in case of any changes.

3.8. The User consents to the processing of their personal data by PRIME2KEY for the purposes of delivering services on the Platform and ensuring its functionality.

3.9. The availability of certain Platform features may differ based on the User’s location, and some features may not be accessible to all Users.

3.10. PRIME2KEY reserves the right to temporarily suspend access to some or all features of the Platform due to technical issues, maintenance, or other necessary changes. Efforts will be made to restore access promptly. For Users classified as consumers, such suspension will also comply with relevant consumer protection laws.

4. Account Security

4.1. Access to the Platform’s features requires the User to enter their email address and password on the login page.

4.2. The User acknowledges that their email address and password are personal and unique identifiers.

4.3. The User agrees to keep their email address and password confidential and not to disclose them to third parties. Unauthorized sharing of these credentials may result in harm to PRIME2KEY or other Users.

4.4. The User is responsible for preventing unauthorized access to their account and for any losses or damages resulting from such access.

4.5. The User is liable for all activities conducted through their account, including those performed by individuals to whom they grant access. The user must notify PRIME2KEY immediately if unauthorized access is suspected.

5. Payments

5.1. Payment for Products must be completed before delivery.

5.2. Payment is processed through a third-party payment system, where the User must provide necessary payment information.

5.3. Payments can be made using any available payment method listed on the Platform.

5.4. Both parties acknowledge that financial institutions or payment systems may impose fees for processing transactions.

6. Purchase and Delivery

6.1. Upon successful payment, the Buyer will receive the Product in an electronic format.

6.2. Delivery of the Goods shall be made within 72 hours after successful payment, except for cases when the order requires additional verification. Reasons for manual processing of orders are determined by the Website Administration.

6.3. After payment for the Goods, the User receives the activation key in the personal cabinet on the Website. The User is responsible for the safety of the activation key and access to the personal cabinet.

6.4. For pre-ordered Products, delivery will occur on the release date specified in the Offer.

6.5. Pre-orders may be canceled up to 3 days before the release date, provided the Product or any associated bonuses have not been delivered. Refunds for cancellations after this period may be refused.

6.6. PRIME2KEY may offer temporary fee waivers for promotional purposes or new services, as announced on the Platform.

6.7. Delivery times for pre-ordered Products may vary due to factors such as the Supplier’s location, time zones, or legal restrictions, and will adhere to EEU release dates.

7. Prohibited Actions

7.1. Users must not:

  • a) Use the Platform for any purposes other than those intended by PRIME2KEY as outlined in these Terms & Conditions.
  • b) Engage in illegal activities under any applicable law or infringe upon third-party rights, including intellectual property, privacy, or data protection rights.
  • c) Publish false or misleading information that could cause harm to PRIME2KEY, other Users, or third parties.
  • d) Impersonate any individual or entity or falsely claim affiliation with any person or organization.
  • e) Circumvent or disable security features of the Platform.
  • f) Defame, offend, or mislead other Users.
  • g) Tamper with, modify, or create derivative works based on the Platform’s source code.
  • h) Disrupt the Platform’s operations or interfere with other Users’ access, including spreading harmful software.
  • i) Attempt to discover or access other Users’ passwords or accounts unlawfully.
  • j) Use illicit or undisclosed funds for payments, including stolen or unauthorized credit/debit cards.
  • k) Engage in money laundering or related fraudulent activities.

7.2. PRIME2KEY agrees not to:

  • a) Offer Products that have been previously used or activated.
  • b) Provide faulty o
    • r invalid Products.
  • c) Offer Products obtained through illegal means.
  • d) Make fraudulent Offers with inaccurate product descriptions.
  • e) Fail to address Buyer complaints.

7.3. PRIME2KEY reserves the right to block or suspend a User’s account if they violate these Terms & Conditions or applicable laws.

7.4. Individuals whose rights are infringed by Platform content should notify PRIME2KEY via email at [email protected] or through the Platform’s Support section, including:

  • a) Details of the violated right and proof of ownership.
  • b) Information and location of the infringing content.
  • c) Supporting evidence of the claim and the right to take action.
  • d) A statement that the notifying party does not have rights to the disputed content.
  • e) Contact details of the notifier, including name, address, and email, for processing by PRIME2KEY.

7.5. Upon receiving a valid notification, PRIME2KEY will promptly remove the infringing content and notify the responsible User.

7.6. The responsible User may respond with evidence supporting their right to the content, such as licenses or ownership documents.

7.7. Content may be permanently removed from the Platform if:

  • a) The responsible User cannot be identified.
  • b) The User does not respond within fourteen days.
  • c) The User fails to provide evidence of rights or reach an agreement with the complainant.
  • d) The notification is issued by competent authorities.
  • e) PRIME2KEY receives credible information indicating the content is illegal.

8. Intellectual Property

8.1. The exclusive rights to the Website belong to the Website Administration.

8.2. The exclusive rights to the Product belong to their respective rights holders.

8.3. The User has the right to use the Product only for personal, non-commercial purposes.

9. Liability

9.1. Communication between Buyers and Website administration is conducted electronically.

9.2. PRIME2KEY is not liable for damages arising from:

  • a) Issues with the Platform or inability to use it due to force majeure or factors beyond PRIME2KEY’s control, including viruses.
  • b) User violations of these Terms & Conditions, such as providing false information.
  • c) Disputes between Users.

9.3. Use of malicious software or exploiting promotions for unfair advantage is prohibited and may result in account termination and forfeiture of funds.

10. Complaints and Dispute Resolution

10.1. Complaints Submission

Customers may submit complaints regarding PRIME2KEY’s services via email to [email protected]. Complaints must include a detailed description of the issue, supporting evidence, and a proposed resolution.

10.2. Complaints Handling Process

PRIME2KEY aims to address and resolve complaints within 14 days of receipt.

10.3. Digital Products Policy

Once a digital product key is delivered defined as the moment the product key is displayed on the Platform it cannot be returned.

10.4. Negotiation

In the event of a dispute, the parties agree to first seek an amicable resolution through negotiation. The User must provide a written notice to PRIME2KEY at [email protected], specifying the nature of the dispute and suggested resolutions. PRIME2KEY will respond within 14 days, and both parties will strive to resolve the issue within 30 days of the initial notice.

10.5. Escalation to Arbitration or Court

If negotiation fails, disputes may be submitted to binding arbitration, conducted in accordance with the rules of the Cyprus Arbitration and Mediation Centre or a similar institution within the European Union. The arbitration language will be English, and the decision will be final and enforceable in any EU Member State under applicable laws. Alternatively, disputes may be referred to the competent court in the Member State where the consumer resides.

11. Final Provisions

11.1. This agreement is in effect indefinitely. The agreement is drafted and governed in accordance with the applicable laws of the Republic of Cyprus.

11.2. Either party may terminate the agreement. The user can do this by sending a support request to https://prime2key.com/contact-us/ .

11.3. PRIME2KEY may terminate the agreement without cause with a 14-day written notice by deactivating the User’s account.

11.4. The User may terminate the agreement at any time by requesting account deletion, with confirmation provided by PRIME2KEY and account deletion completed within 7 days.

11.5. Significant breaches of the Terms & Conditions may result in immediate termination of the agreement by PRIME2KEY .

11.6. All communication with PRIME2KEY should be directed to [email protected].

11.7. The Terms & Conditions are governed by the laws of the Republic of Cyprus.

11.8. If any provision is found to be invalid or unenforceable, it will not affect the remaining provisions, which will remain in force. The invalid provision will be replaced with a valid provision that reflects the original intent. This does not apply to Users acting as consumers.

11.9. The current Agreement is available on the Website page at https://prime2key.com/terms/ .

11.10. The integral parts of the Agreement are:

This User Agreement was last updated 03/09/2024